Well, it seems that my last contact at NY Life truly was wonderful.(The check really was in the mail!) Her name is Donna Shoop, and I hope that if you ever have to call them, that you get to speak to her. Donna was incredibly helpful - and she actually followed up with me, something no one else I'd spoken to at this giant corporation had bothered to do. Donna - thank you! I praised you to your boss - so I hope you hear about it.
That's one part of the story - here's the rest.
On New Year's Eve (last Thursday) I had a call from a higher up in the claims department. We finally connected today. She told me that in the course of reviewing recent claims, she realized that I'd had a pretty crappy NY Life experience. I don't buy it. Last Thursday there were 4 visits to my blog from NY Life. Somehow, someone became aware that I was blogging about them, and they decided that I was important enough to respond to. Given that I'm a small town yokel, with a pretty limited audience, this really is kind of amusing.
As always, I'm grateful for the power that I have as a result of being an op-ed writer and a blogger - but as always I am aware of the people who don't have that kind of power, and it is deeply disturbing.