UPDATE:
I posted the link to this blog piece all over the Citizen's Bank Facebook page two weeks ago. I was contacted right away by a person from the chairman's office of the bank. After a week of playing phone tag, I spoke with her. This past Friday I received the title.
This should not have been so difficult. I shouldn't have had to resort to being a jerk to get the title to a car that was paid off years ago.
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I bought a car in 2003. My loan was sold to Citizens Bank. I paid off the car in 2009/10. I never got the title. I was busy with a dying husband and forgot about it. Fast forward to 2014. I was in a car accident and the car was totaled. I can't get it towed away for salvage because I don't have the title.
Citizens Bank Auto Loan told me to call My Title Support. They can't do anything because Citizen's Bank Auto Loan hasn't cleared the loan. They sent me back to Citizen's Bank, who sent me back to My Title Support. Who sent me back to Citizen's Bank. Rinse, lather, repeat.
Here's the thing. If I still did owe money on the car, they'd be all over me. In fact, they'd have repo'd it by now.
I have been jerked around endlessly and I've had enough. I want the damn title. Nothing should be as difficult as this has been.
The photo from above is the end result of what I was told to do today.
I want the damn title.
